COVID – 19 Update

Update from The Salvation Army Renew Church & Community Ministries…

Serving Westbank, West Kelowna and Peachland.


Most Recent Update;

The Westside Weekly – W. Kelowna Salvation Army offers food relief parcels


Frequently Asked Questions;

Q: What is The Salvation Army doing about the outbreak of COVID-19?
A: As an organization that has people at the core of our mission, the safety and health of our employees, clients, volunteers and partners is paramount. As one of the largest providers of social services in the province and the country, it is also our responsibility to work with government and health authorities to ensure we do our part in containing the virus.
As we navigate these challenging times, our decisions and actions will be guided by our Mission, our Values and evidence-based information published by Vancouver Coastal Health, BC Centre for Disease Control, and the Public Health Agency of Canada.
Since the start of COVID – 19  we have begun to take precautionary measures to ensure the safety of our people and the public:
• Taking extra sanitation measures to clean all surfaces and touch points thoroughly
and frequently in all our facilities
• Prepared and updated our Pandemic Plan
• Have our Emergency Disaster Teams at the ready to respond, across the province
• Communicating with our staff and clients on how to prevent and recognize COVID-19
• Adjusting services accordingly to reduce the risks
• Working with government agencies, health authorities and community partners to
ensure we are implementing best practices
• Regular communications with our staff, clients, volunteers and the general public to keep people informed and up to date
Q: Will The Salvation Army continue to run programs and services?
A: Yes, we will continue to serve our clients to the best of our ability; however, in some
locations, we may have to make adjustments to programs and services.
“We’re still here and we’re still serving because we have a responsibility to serve those in the community who are the most vulnerable.  As such, our essential programs and services will remain open 9-3 Monday to Friday.  We are prepared and ready to help people in need of food, clothing, household item as well as spiritual and emotional care.  Our staff and volunteers are also available to deliver food/medications/etc. for seniors and those in isolation, including food hampers for those facing financial strain.  Please call our office at 250-768-1850 to do an intake over the phone with our caseworker and let us know how we can serve you and support you.While adhering to social distancing protocols we are serving from our front door to keep the safety of all ion mind” – Jen Henson, Officer/Pastor
The best thing to do is contact us, The Salvation Army Renew Church & Community Ministries to find out more information.
Call us at 250-768-1850
Or Online at; 
Facebook: West Kelowna SA
Instagram: @westkelownasa
Q: What if a volunteer or client gets sick?
A: If a client, volunteer or staff are diagnosed, we will immediately implement our Pandemic Plan and begin to work with and take direction from our local health authority.
Q: Has anyone contracted the virus?
A: To date, none of our staff, volunteers or clients have been diagnosed with the virus.
Q: Where can I get more information?
A: We will continue to update this document on our webpage and continue to post periodic updates through our social media channels.
For medical information or information on the COVID-19 virus, refer to the BC Centre for Disease Control, Vancouver Coastal Health or the Public Health Agency of Canada.
“Let me just say, our community is awesome!!! Even though, at this time, we are not able to receive donations due to the COVID-19 pandemic, that doesn’t stop our supporters from wanting to donate. I can’t tell you how many folks have called in to let us know that even though, at this time, we are not able to receive donations, have, in response, let us know that still want to donate. Supporters will say things like “That’s okay, I’ll just store them in my garage until you reopen”. I think this just, proves how our community understands that, without its support, The Salvation Army cannot continue making the impact that it does in our respective communities of Westbank, West Kelowna and Peachland. So, again, thank you for supporting your community!” – Rob Henson, Officer/Pastor


Rob and Jennifer Henson
The Salvation Army Renew Church & Community Ministries
Serving Westbank, West Kelowna & Peachland
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